Outbound Appointment Setters (Call Center)

Location: Work from home after 2 weeks of in-office training in Madison, WI. Candidates must reside in the greater Madison area. Occasional onsite meetings (1-2 times annually).

Full-Time Hours/Shifts: 35 hours a week Mon - Fri with two available shifts:

• 11 AM  - 6 PM  Mon - Fri
• 12 PM - 7 PM Mon - Fri
• Both schedules must be willing to work rotating Saturdays (every 3rd Saturday)

Compensation: $17.50/hr starting, $19/hr at 90 days, $20/hr at 6 months, $21/hr at 1 year (all increases based on successful reviews) plus $100- $500/week bonuses based on booked appointments

Job Type: Full-Time W2, Part-Time W2, Seasonal.  *90-day probational period.

Comparable Titles: Appointment Setter, Outbound Calling Specialist, Outbound Scheduling Specialist, Appointment Coordinator, Outbound Calling Representative, Call Center Agent, Lead Generation, etc.

WHY WORK FOR US:

• Base hourly pay plus bonus and incentive opportunities
• Work from home with all computer equipment supplied
• 7-hour days (so you can still enjoy life outside of work!)
• Full benefits including medical, dental, vision and life insurance after 60 days
• 401k + match
• PTO/Vacation time
• All benefits are available for Full-Time/Non-seasonal roles
• Great family culture we'd love to share more about!

ABOUT RIDGE TOP EXTERIORS:

Family-owned Ridge Top Exteriors has been serving customers since 2002 in roofing, gutters, siding, windows, and door installation and repair. With 25,000+ satisfied clients, 1,500+ 5-Star Google Reviews, dozens of awards from Angie's List Super Service Award, and an A+ rating with the BBB, you can trust you are joining a well-established and honest company.

What brought our team together is the shared belief that when you treat people right, listen to them, and produce high-quality work, business success will inevitably follow. As our rapid expansion continues, these core values remain at the heart of our mission. We're seeking an exceptionally bright and detail-oriented individual to help propel our family business to the next level. We're currently in search of an Outbound Appointment Setter who is as devoted to fostering our team's growth as we are to their development. This is where your journey with us begins!

Outbound Appointment Setter Responsibilities:

• High outbound calling with the goal of setting up in-person Sales Rep/Project Manager appointments for all 6 locations across the U.S.
• Reach weekly appointment-setting goals/KPIs (and get bonuses when goals are exceeded!)
• Maintain detailed notes in our CRM (customer relationship management) program, AccuLynx
• Work within computer programs like Microsoft Outlook, Excel, and Word as needed for tracking progress and keeping information organized
• Works with a small team and independently when needed
• Participates in team meetings through Zoom video and other team responsibilities
• All calling is 100% outbound (some cold calling, most are following up from online quote requests)

Outbound Appointment Setter Requirements:

• 2+ years experience with computers/strong computer literacy (Microsoft Word, Excel, video calls, Email, Google Sheets, etc.)
• 2+ years phone experience required, call center environment highly preferred
• You thrive in a quick-paced call center to hit weekly phone call goals
• Strong customer service skills and professional mannerisms over the phone
• Strong attention to detail in taking customer outbound call notes
• Strong ability to multitask, while continuing to deliver on accountabilities
• Ability to pass both a drug test and a background check
• Must provide own internet connection (computer equipment provided)
• Knowledge in roofing, siding, windows and doors is preferred but not required
• Experience with a CRM is a plus but not required (like AccuLynx or similar)
• Spanish speaking is a plus but not required
• A can-do attitude and drive. See the glass as half-full!

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